Frequently Asked Questions
Who are AccessibleOz?
AccessibleOz is an IATA and ATIA registered Inbound Tour Operator specialising in creating accessible and personalised travel experiences throughout Australia. AccessibleOz works with people with disabilities, their families, and support teams to ensure seamless, inclusive travel that meets individual needs.
How does it work?
At AccessibleOz, the team tailor every aspect of the customer’s travel experience around their personal preferences and requirements. The team consult with travellers and, where relevant, their support network to learn about their dream destinations, interests, and accessibility needs. Then, AccessibleOz designs a personalised itinerary, handle all bookings, and coordinate services to ensure the travel is stress-free, comfortable, and inclusive.
What parts of the trip does AccessibleOz book?
AccessibleOz can take care of all aspects of the customer’s trip within Australia—including flights, accommodation, ground transport, restaurant reservations, tours, and attractions. The team also arrange necessary accessibility services, such as wheelchair transportation, equipment hire, and access-friendly accommodations.
How does AccessibleOz ensure the travel will be suitable for individual needs?
AccessibleOz work closely with the traveller and trusted suppliers to create a detailed travel plan that matches their individual needs. From ensuring hotels meet your accessibility requirements to confirming transport and tour arrangements, every detail is double-checked for our customer’s comfort and safety.
Do travellers need to pay the suppliers?
No, AccessibleOz will manage all payments to suppliers on the traveller’s behalf. Customers may simply pay AccessibleOz directly, and the team will handle the rest.
What kind of getaways can be booked through AccessibleOz?
Whether travellers are planning a beach escape, a city adventure, a cultural exploration, or a relaxing retreat in nature, AccessibleOz create accessible itineraries tailored to their needs. The team also cater to group travel, special interest tours, and experiences for families and friends.
Can customers travel with others people?
Absolutely. AccessibleOz organise travel for individuals, families, and groups, including support workers or carers if needed. AccessibleOz can also coordinate accessible group holidays and tours.
Can customers travel with their own support worker or carer?
Yes. Travellers are welcome to be accompanied by their own support team. Alternatively, AcceessibleOz can help connect them with trusted local providers.
Who to contact if something goes wrong with the trip?
If any changes or issues arise before or during the trip, AccessibleOz are the first point of contact. Simply call at +61 7 3709 1070 or email at info@accessibleoz.com.au for prompt assistance.
Is AccessibleOz an accredited travel agency?
Yes. AccessibleOz is fully accredited, with memberships in the Australian Travel Industry Association (ATIA), and IATA. Customers can trust AccessibleOz to manage their travel with professionalism and care.
Can children travel?
Yes, AccessibleOz can arrange accessible travel for all age groups, including children with disabilities. Children must be accompanied by a family member, carer, or trusted adult.
Unlock a World of Possibilities: Partner with AccessibleOz Today
Your Australian adventure begins here!
Complete the form, and our team will contact you within 24 hours to plan your trip.
We’ll also send you our brochure for some pre-travel inspiration!
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